Support

We are here to help with how the app works.

Contact us

Email: coming soon

To speed things up, tell us in your email: the device and model, what happened and, if possible, attach a photo or screenshot.

Access codes, usernames, passwords, validity and content are handled by whoever provided your access: please contact that person or company directly. Astro Player does not sell or provide content.

Common questions

How do I install the app?

On Android phones, tablets and TV boxes with Google Play, search for Astro Player on Google Play or open play.google.com/store/apps/details?id=app.astro.player. Step-by-step guides for every device (in Portuguese): Como instalar.

The app says the code or access is invalid or expired.

Check that you typed the code, username and password exactly as you received them. If it still fails, contact whoever provided your access.

The app says the device limit was reached.

Each access code allows a number of devices at the same time. Close the app on another device or ask whoever provided your access to free up a slot.

How do I get the Roku test channel code?

Ask by support email (coming soon on this page), with the subject "Roku channel".

The app asked me to update.

Install the new version from your device's store, or the same way you installed it the first time.

How do I delete my data?

Uninstalling the app deletes everything stored on the device. To delete your device record from our system, see section 11 of the Privacy Policy.

I am a copyright holder.

Write to the support email (coming soon on this page) identifying the work and the use. See also section 5 of the Terms of Use.